Customer Service Advisor

Customer Experience

Guernsey or Isle of Man

Full Time (37 hours)

Closing date: 03.11.2023

We are looking to recruit a number of Customer Service Advisors based in Guernsey and Isle of Man, on a shift rota basis to include evenings, weekends and bank holidays. 

We’re looking for people who can provide an efficient and professional service to customers over the phone or online.  You will provide support and advice on a range of customer issues including technical and general enquiries, sales and service support.   

You will be articulate, able to communicate clearly and explain complex matters in simple terms.  You will strive to provide excellence in every customer interaction by taking ownership and making the customer your priority.  You pride yourself on making sure that customers feel satisfied with full confidence in our ability to meet their needs both now and in the future. 

You’re a team player and work well with others, you’re enthusiastic, creative when solving problems and always looking for new ways to improve what you do.  You have an excellent telephone manner and ability to listen and empathise with customers. 

If you’ve worked in a customer service role previously that would be an advantage, as would having some technical aptitude, but full training will be provided to the right candidate.

Our values portray the way we do things at Sure; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused.

You will be joining a Company that is committed to developing highly engaged professional employees, offering a competitive remuneration package with total earnings from £26,000 - higher depending on skills and experience, as well as great staff benefits:

  • Free Ultrafast Broadband,
  • Free Unlimited Max mobile contract,
  • Generous bonus scheme,
  • Healthcare
  • Company pension